GlarAssist

Remote assistance from experts to support the execution of complex operations.

Reduce your response times to unexpected problems

Increase productivity with remote help from expert, using audio, video and augmented reality (AR) annotations. Ensure information security, support in execution, and support decision making.

Reduce your response times to unexpected problems

Increase productivity with remote help from expert, using audio, video and augmented reality (AR) annotations. Ensure information security, support in execution, and support decision making.

Real-time assistance

Get assistance for complex tasks execution with a video stream call, with real-time interactions and annotations in augmented reality (AR).

Individual tasks

Enable one-man operations by providing viable information, support and assistance guides for your operators to be able to execute even the hardest tasks.

Decision-making

Get analytical data from sessions, history and reports, ensuring decisions about the most frequent needs of your operators.

More about GlarAssist
Processos Device diversity
Processos Device diversity

Support your employees, allowing any operator to perform complex tasks, without having to wait for specialists from other installations. Make it possible for them to contact technicians to ask for remote support, on any device: HoloLens, Mobile, Tablets, Desktops and ATEX. Your operators will be able to solve even the most difficult situations in a few minutes.

Dashboards Video stream with AR annotations Dashboards

Provide a pleasant and efficient experience to your team, providing two-way and multi-format interactions: video, audio, documents and augmented reality (AR) notes. Optimize service sessions, ensuring they are fast, instructive and efficient, reducing the likelihood of a new need for the same operator.

Provide a pleasant and efficient experience to your team, providing two-way and multi-format interactions: video, audio, documents and augmented reality (AR) notes. Optimize service sessions, ensuring they are fast, instructive and efficient, reducing the likelihood of a new need for the same operator.

Processos Group sessions
Processos Group sessions

Enable multi-participants remote assistance sessions, optimize the inputs given to the field worker and ensure that all of his tasks are carried out properly and safely. Build your contact list and leverage help from external users in order to guarantee response times and maintain your production goals.

And much more...
Chat

Better time management with an interactive chat, allowing instant responses and greater convenience.

Files

Share and download execution support files, ensuring more information is available.

Screenshare

Interaction with concrete support, more realistic and less dependent on verbal communication.

IoT

Access to equipment information with the possibility of highlighting specific assets where actions must be taken.

Flash-light

Control the equipment flashlight remotely to improve the quality of the displayed image.

Archive

Access to a complete documentation file on your assets and processes on site.

Bandwidth

Activate the low bandwidth mode to avoid the impact on other applications, and ensure the app usability with a lower signal.

Voice-to-text

Voice recognition for better operator ergonomics, freeing hands when performing tasks.

History

Recorded sessions and summary made to serve as a future source of analysis and continuous improvement.

User

Greater security with centralized authentication, user access management and specific authorizations.

Coming soon
Tickets

Make it easy to identify problems and ensure that actions are taken quickly, place your orders and track developments.

Statistics

Analyze usage statistics by type of session and type of problems, to identify improvements in the service or product.

3D instructions

Step-by-step instructions for operations visualized in 3D, with augmented reality (AR) support.

Reports

Possibility of filling out reports with productivity statistics and execution results.

Be a performance leader by reducing response times!