Visual Remote Assistance features | GlarAssist

GlarAssist

YOUR FREE VISUAL REMOTE ASSISTANCE FEATURES

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Make your Visual remote assistance session supported by unique features

All about our Visual Remote Assistance features

 

Session main visual remote assistance features

AR annotations

AR annotations

Sessions supported by AR annotations to precisely guide workers or clients with the support of AR marquers and draws.

Contact list

Contact list

Internal and external phone lists available, by attributing favorite contacts, to ensure a quicker call whenever needed.

Screenshot

Screenshot

Take screenshots to provide visual evidences from the remote assistance session. Use the evidences for future decisions.

Voice-to-text

Voice-to-text

Transform voice into text to enable communication even in noisy environments.

Record session

Record session

Calls, chat conversations and annotations are recorded and a report is automatically generated to be used in decision.

Chat

Chat

Visual remote assistance features include written communication for loud environments. The Chat also allows users to share data such as, links, codes, and much more.

Video settings

Video settings

Control the video settings to help the assistant better visualize the notes provided by the assisted worker.

Low bandwidth

Low bandwidth

Reduce the number of frames and image quality to guarantee the fluidity of the session, mainly, in environments with less connectivity.

Freeze mode

Freeze mode

Pause the image and draw augmented reality annotations to ensure that the notes are accurate, precise, and well-received.

Multiparticipants

Multiparticipants

The app is supported by smartglasses and HoloLens, to ensure that workers may use their hands while solving problems.

Flashlight

Flashlight

Visual remote assistance features also include the control of the assisted flashlight remotely to help them to execute tasks in environments with less lightning.

File transfer

File transfer

Transfer files to guarantee that with the help of these visual images, instructions or videos, workers have all information they need.

Glasses support

Glasses support

The app is supported by smartglasses and HoloLens, to ensure that workers may use their hands while solving problems.

Screenshare

Screenshare

The remote assistant can share his screen, as a mean to provide new and valuable information to the assisted person.

Backoffice main visual remote assistance features

History

History

Records of all remote assistance sessions to serve as a source of information for future events

Statistics

Statistics

Records of all Visual remote assistance and features to serve as a source of information for future events

Scheduling

Scheduling

Schedule remote assistance sessions for moments in which it is more adequate for the participants.

Entreprise main visual remote assistance features

Authentication

Authentication

Unique identification/login per user, that can be the same as the one used in the centralized authentification system.

Advanced security

Advanced security

Temporary and permanent permissions based on users, location, and much more, to protect the company's intellectual property.

Integrations

Integrations

Integrations with CRM, Field Service Management, ERP, to start the session directly through the client's platforms.

Assets monitoring

Assets monitoring

Access to data about all your company's assets through the application to support an improved decision.

Compatible devices & wereables

Visual remote assistance features: compatible devices

GlarAssist connects workers, specialists, and clients to provide real-time know-how through visual remote assistance. The app includes several Visual Remote Assistance features, to ensure an easy-to-use tool, compatible with several devices: Desktop, Tablet, or Smartphones, Smartglasses or Microsoft HoloLens. 2.

epson glasses as one visual remote assistance feature compatible device

Epson Moverio BT-35E

The Moverio BT-35E glasses support augmented reality apps and have Miracast, Wi-Fi and Bluetooth.
vuzix glasses as one visual remote assistance feature compatible device

Vuzix M400

The M400, smart glasses industry, include a camera that provide improved field service and vision capabilities.
realwear glasses as one visual remote assistance feature compatible device

Realwear HMT-1

Realwear HMT-1 is a Hands-free Remote Collaboration tool, that increases efficiency of Industry workers.
HoloLens2 glasses as one visual remote assistance feature compatible device

Microsoft HoloLens 2

HoloLens is a mixed reality headset that allows workers to visualize real time information hands free.

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