Remote Assistance

Remote Assistance

Reduce your response time to unexpected problems with video calls and 3D annotations.

Reduce experts, increasing response capacity

Improve unexpected problems response time, with remote assistance sessions. Optimize your employees' experience with interactive video, audio, chat, augmented reality annotations (AR) and file transfers. Support workers that have to solve complex problems, without having to move more experienced resources. Guarantee that a secure access to remote sessions, as well as tat they provide information for continuous improvement.

Remote Assistance in only 4 steps

  1. Field workers, or clients, find a problem with equipment and has on their hand a phone ready to call an assistant.
  2. He/she creates a session to check out the problem with the remote specilist assistant.
  3. The Assistant check out the problem and guides the worker, or client, with Augmented Reality tools, through resolution.
  4. The problem is quickly and efficiently solved.



Resolution time

Enable direct and real-time availability from specialists through a remote session with augmented reality (AR) support.

First time fix-rate

Enable direct contact with experienced specialists, and including access to relevant equipment information, guarantee a better rate of first resolution action.

Costs reduction

Reduce travel and travel costs and time to send an expert to the error location with remote remote support.

Operations’ safety

Get real input from your operators about the difficulties and needs encountered during the processes execution. Analyze the origin of the sessions and make improvement decisions.

Process history

Access order history information and remote session reasons, and get input directly from field operators to optimize processes.


Use collected information to support decision making. Support human resource decisions, training needs and processes and equipment to be optimized.

Continuous improvement


Access to expertise

Ensure equipment safety by solving complex situations with experts with greater knowledge, avoid processes that can damage equipment in the long run.

Information leak

Confirm that only the employees involved have access to assistance. Ensure profiles and authorizations for each operator level, avoiding information leaks.

Workers’ safety

Prevent your employees from carrying out risky actions, which endanger their safety. Verify the exact location where tasks were performed with real-time evidences.

Our Remote Assistance solution


- Ensure expert remote assistance support for your employees. - Enable one-man operations and reduce the number of workers. - Provide field workers with expert know-how when needed, reducing error likelihood.

Top 5 automotive leader increased productivity across several factories across the world.

With the goal of maintaining a sustainable competitive advantage, the company continuously improves its operations. The case study shows how even leaders can benefit from Industry 4.0 technologies to optimize results in different factories across the world.

Ready for your digital transformation? Start reducing costs and improving decisions now.