Visual Remote Assistance

Optimize your employees’ and clients’ experience by immediatly launching video sessions supported by augmented reality annotations (AR) to solve complex problems, at any time.

Get more efficient today

20%

Unnecessary travels reduced

2x

Faster Training

0%

Error rate

Improving service with Visual Remote Assistance

Real-time visual remote assistance

Eliminate the number of experts’ travels to solve unexpected problems, assist in installations or maintenance procedures.

KEY BENEFITS

Reduce experts travels to assist field workers or clients.
Improve first-time fix rate.

Visibility of on and off-site needs

Access a full repository of sessions to avoid unexpected problems to happen repeatedly, and speed up problem-solving in the future.

KEY BENEFITS

Monitor assistance needs with a full sessions repository
Detect repeated assistance needs early on to take action.

Visual Remote Assistance use cases

Remote repair and maintenance assistance

Centralize your experts' team so they can help field workers anywhere, at any time, reparing equipment or executing maitenance procedures.

Remote Installations and setups

Reduce the amount of experts needed for specific installations or setups by enabling an augmented and more connected field-worker

Customer Service

Help your customers with repairs and installations with a remote centralized expert team.

Internal communication

Improve your internal communication between experts and field-workers with visual remote assistance tools to help field-workers.

Trusted by

"GlarAssist has provided our field workers with a tool that makes them more efficient, and most of all, happier to work in a supportive environment. We have been able to reduce up to 20% of unnecessary time with travel, but still guaranteeing our efficiency patterns. It truly makes the difference for any business that requires field workers and more experienced specialists, that we have now managed to centralize."

Operations Director