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The company had always managed to ensure that operations were executed and concluded. However, tracking paper-based and non-equipment-specified operations was proving to be a particularly challenging task. CME was struggling to gather evidence that processes were executed correctly, as workers did not have enough support to execute tasks properly and there was no visibility of the operations.
Over 3,480 workers across Europe and Africa
High technological incorporation in engineering services
$4.52 billion in global annual revenue (2021)
Glartek’s solution combines Connected Worker functionalities with an entirely customizable, Augmented Reality-based platform that augments workers’ skills.
Standard procedures were simplified and contextualized to improve operators’ daily tasks. The Augmented & Connected Worker solution helped the company gather evidence and record data from execution, ensuring that safety procedures were carried out.
As a leader in construction and electrical maintenance, CME faced the immense challenge of managing countless daily routines across multiple countries. Paper-based operations made it impossible to track if non-equipment-specified tasks were executed correctly.
Frontline workers lacked proper support, leading to avoidable mistakes and inefficient production. Without real-time data, managers struggled to ensure safety measures were followed or to gather the necessary evidence for process compliance and continuous improvement.
By implementing Glartek’s Augmented & Connected Worker (ACW) solution, CME simplified and contextualized its standard procedures. Workers now use Augmented Reality to guide their daily tasks, which has directly led to a 38% increase in operational speed.
The platform allows the company to gather digital evidence of execution and ensure safety protocols are met. This transition to an "Augmented Workforce" has made training 2x faster and improved overall results in just a few months, resulting in a 7% increase in production.
Malcom Malveiro, Head of Digital Technology at CME
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