
As a part of a sector with a high human resources turnover that has been adopting Industry 4.0 technology, keeping knowledge and experience inside the company proved to be costly and time-consuming. The challenge was demanding: How to guarantee our clients’ satisfaction with no errors and fast maintenance processes?
Over 65 years of experience in the industrial landscape
6 sites in Portugal and presence in 3 countries worldwide
Modern & Innovative approach to Industry 4.0 maintenance
The main goal was to provide support to the workforce, so they could execute standalone tasks, reducing unnecessary costs and time.
The solution was based on four aspects:
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Retaining expertise within the company was becoming increasingly costly and time-consuming. Without a centralized system, information was fragmented, leading to delays in addressing customer issues and safety risks for workers in the field. The reliance on manual, bureaucratic processes meant that managers lacked the necessary analytics to drive efficiency, while the high turnover rate constantly threatened the quality and speed of maintenance services.
Sotécnica implemented a unified data management platform that provides workers with Augmented Reality (AR) support for standalone tasks. This digital transformation eliminated bureaucracy and provided field employees with 20x faster access to critical information. By ensuring execution proof and real-time control, managers can now assign tasks with greater flexibility, knowing that even newer employees can perform with high speed and quality.
Miguel Macedo, Business Unit Development at Sotécnica

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