As a maintenance leader, service quality must be ensured. However, in a high turnover environment, keeping knowledge inside the company is often a challenge. This results in a lack of experienced experts and lengthy problem-resolution processes. To face these challenges, Manvia presented two main goals: to reduce the response time in unexpected situations, and, to be able to reduce the number of repeated breakdowns.
Over 600 professionals across diverse maintenance areas
Part of Mota-Engil Group, a leader in the construction and services sector
National reference for certified and innovative technical services
The solution included a Visual Remote Assistance tool so Manvia could centralize its experts’ team, remotely sharing their know-how and guiding field workers and clients in real time.
Before adopting a digital solution, Manvia’s experts were frequently tied up in transit, moving from site to site to provide hands-on support. This geographical dependency made it impossible to help multiple field workers or clients simultaneously, leading to increased downtime and repeated errors. Without a centralized way to share know-how, the company found it difficult to maintain its high efficiency standards while scaling its operations and managing a growing team of 600 professionals.
Manvia implemented Glartek’s Visual Remote Assistance to centralize its most experienced specialists. By using AR-powered sessions with 3D annotations, experts can now guide field workers and clients in real-time without leaving the office. This "hands-free" approach allows for instant remote guidance, ensuring that problems are solved correctly on the first attempt. The solution also includes a full back-office repository, allowing the company to build a permanent knowledge base and reduce the impact of technician turnover.
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Dora Miranda, Innovation Direction
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