Glartek

Challenge

Operating as one of the world's largest commercial vehicle producers, the company faced significant inefficiencies due to complex and slow process adjustments for new vehicles and shifting production volumes. Outdated, paper-based instructions and poor communication led to frequent, avoidable production errors, while the reliance on traditional classroom training and lengthy on-the-job shadowing created a bottleneck that was both expensive and time-consuming.

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Results

Faster planning and reaction time

100%

Paper-free processes

Faster training (room & on-the-job)

Real-time

Shop floor communication and updates

Meet the global automotive manufacturer

Tens of thousands of employees globally

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Hundreds of thousands of units produced annually

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Multi-brand portfolio of buses and heavy-duty trucks

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Solution

The Augmented & Connected Worker solution ensures that operations are more efficient and safe. By digitizing the Standard Operating Procedures (SOPs), workers accessed checklists on their devices in real time and were guided through execution with Augmented Reality (AR).

Desktop interface to create SOPs: Digitized processes with configurable workflows, steps, and media support.
Monitoring and management capabilities – Aggregated data, alerts, dashboards, and automated reports to help with decision-making.
Mobile app and station screen: Operators have an app and a screen on each assembly station to see work instructions and input data.
Augmented Reality Training: Operators can use out-of-the-box AR mode to help them execute the tasks and access autonomous training.

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Before Glartek

Inefficient planning, frequent production errors, and expensive training cycles

As a global leader in commercial vehicles, this manufacturer faced extreme complexity in adjusting processes for new vehicle models and varying production volumes. Planning was slow, and operators frequently made avoidable mistakes due to poor communication and outdated instructions.

Training was a major bottleneck; it was both long and expensive, relying on traditional classroom methods or lengthy on-the-job shadowing. These outdated methods made it difficult to bring operators up to speed quickly in a fast-paced environment involving combustion, hybrid, and electric engines.

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After Glartek

Digitized SOPs, AR-guided execution, and agile shop floor communication

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The manufacturer migrated all assembly work instructions to Glartek’s Augmented & Connected Worker platform. By digitizing SOPs, updates are now performed instantly, allowing the company to be 5x faster in planning and reacting to production changes.

Operators now use mobile apps, station screens, and Augmented Reality to access real-time checklists and autonomous training. This shift has resulted in 100% paper-free processes and has made both room-based and on-the-job training 2x faster, significantly improving quality KPIs and shop floor efficiency.

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