MCG relied on fragmented, informal channels to manage knowledge on the shop floor. When a fault appeared on a production line, operators turned to WhatsApp messages, phone calls, and paper reports to diagnose and respond. This dispersion of information slowed troubleshooting, introduced errors, and made it hard to retain the technical expertise built up over decades. MCG saw an opportunity to centralize that knowledge intelligently and give operators the fast, dependable answers they need to keep complex lines running safely.
- **75 years** of history
- **Complex automotive components** for global manufacturers
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Working with Glartek, MCG deployed **GIL (Glartek Intelligent Layer)** — an industrial virtual assistant — on the shop floor as a pilot project. GIL merges MCG's complex technical manuals and factory data into a single, conversational interface. When an operator spots a non-conformity or a fault on the line, they simply speak or type to GIL, and the assistant responds instantly with the exact, step-by-step repair procedure. The result is a shop floor where the right knowledge is always one question away.
The pilot focused on three shifts in how the shop floor works:
1. **Centralizing knowledge** — technical manuals and factory data brought together in one intelligent interface.
2. **Instant, in-context answers** — operators query GIL by voice or text and receive the precise procedure in the moment.
3. **Autonomy at the front line** — teams resolve complex issues independently and safely, without depending on informal channels.
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Before Glartek
Knowledge on the MCG shop floor was fragmented and hard to reach. When a line fault occurred, operators depended on informal channels — WhatsApp, phone calls, paper reports — to work out what was wrong and how to fix it.
This scattered approach made diagnosis slow, increased the chance of errors, and put valuable technical knowledge at risk of being lost. Without a central, reliable place to turn for procedures, operators had less autonomy and interventions took longer than they should.
After Glartek
With GIL on the line, operators have instant access to the exact repair procedure the moment a problem appears — by simply speaking or typing to the assistant. Complex manuals and factory data now live in a single interface rather than across informal channels.
MCG expects this to translate into a drastic reduction in Mean Time to Repair (MTTR) and fewer unplanned stoppages. The greatest benefit, however, is knowledge retention: technical expertise is captured and preserved, so any operator can perform complex tasks in full safety and confidence.
"It's been a really interesting process. Gil has even reached the point of saying, 'if this solution doesn't work, then try this one.' And what we've seen is that people appreciate not having to remember every possible solution — instead, Gil provides them in a structured way."
Vasco Monteiro, Industrialization Director at MCG
¡Mira el vídeo completo a continuación y descubre cómo la solución de Glartek ayudó a mejorar la seguridad en las operaciones de mantenimiento!
Descubra el poder del único Solución EHSQ nativa de IA diseñado para la primera línea
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