E-REDES faced critical challenges in ensuring safety and operational efficiency, particularly for less experienced workers. With a large number of field technicians handling complex tasks, these challenges are amplified in remote locations. The onboarding of new employees, high turnover rates, and evolving field demands also contribute to the problem..
+ 6.4 Million customers
+ 2.690 professionals
Nearly 250.000 km distribution network
The solution focused on three key points: give access to Glartek’s Virtual Remote Assistant solution, introduce a mobile application of the system with AR capabilities and a centralized backoffice platform for managers and office-based experts.
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Before Glartek’s solution, during multiple activities, such as the installation and maintenance of distribution transformer cabinets, field technicians, especially new employees, needed support from experts.
This support could not always be provided correctly, only through voice calls, or was non-existent due to mobile network limitations. At the same time, there wasn’t a centralized system to manage field teams support.
Glartek’s Visual Remote Assistance solution powered by AR capabilities and a mobile application reduced expert field visits by 22% and boosted technicians’ efficiency by 33%. Real-time video guidance enabled specialists to support technicians remotely, even under poor network conditions.
Additionally, centralising operations on a single platform cut administrative work time by 46%. The platform enables better management and monitoring of all support requests in one place, ensuring that any issues in the field are addressed more swiftly and effectively.
"The solution maximised the safety of our technicians in the field.”
Luís Fonseca, Assoc. Direc. Digital Acceleration at E-REDES
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