Eckert & Ziegler is a service provider that has different subsidiaries. Isotrend, one of these subsidiaries, has a high demand for complex procedures but only has a small team of experts. Therefore, resources are quite limited and difficult to manage. Junior roles are required to quickly learn how to perform complex tasks and procedures, for both national and international customers.
German-based world leader in isotope technology
Medical, scientific, and industrial isotope provider
Global presence with multiple specialized subsidiaries
In summary, the challenges faced by the company meant one thing: the expert team needed to be centralized and made constantly available to help both customers and junior workers. Additionally, training sessions for junior roles needed to be optimized ensuring an efficient learning curve.
The company struggled to balance the high complexity of its procedures with a small pool of experienced specialists. Junior employees faced a steep and slow learning curve because experts were often unavailable to provide direct supervision. This lack of immediate support led to inefficient training cycles and communication gaps, making it difficult to maintain the high service standards required for radioactive substance management and disposal.
By implementing the GlarAssist platform, Eckert & Ziegler centralized its expert team, making them instantly available to support both junior workers and customers worldwide. Through Visual Remote Assistance, experts can now guide complex operations from a central location, solving more requests than ever before. This remote training approach has allowed junior profiles to master operations they previously couldn't perform, significantly increasing operational efficiency and results.
Dr. Radek Řezáč, Operations Director
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