FREE VISUAL REMOTE ASSISTANCE SOLUTION
Companies from 10+ sectors all around the world trust our FREE visual Remote Assistance solution.
Build a new safety and efficiency remote reality for your company
With Glarassist, it is now possible to guide your front-line team or customers through any process. Either you are on your smartphone, desktop, or tablet, help anyone solve any issue, at any time.
Unplanned trips reduced
First-time fix rate increased
Overall productivity increase
Experts needed reduction
Guide frontline workers & clients remotely to execute complex processes
Manufacturing, Asset-Intensive, Field Services have operational processes that require high know-how, qualified experts, and limited resources. With GlarAsisst, experts provide remote help to customers and clients, and coach them through more complex operations.
ASSISTED PERSON IN THE SHOPFLOOR
Learn how to execute a process in real-time with the most experienced workers
Unexpected problems, failures, audits, inspections, and complex procedures, are a reality. Front-line workers, or even customers, can ask for remote Augmented Reality (AR) support from experts, to make safer and more efficient remote interventions
Increase efficiency and safety of all operations within your company
Long time travels and unexpected equipment downtime era is finished. Remote experts view, diagnose, and guide workers with real-time annotations on the screen, and review the session, without going anywhere.
HOW IT WORKS?
A new reality for a more productive and safe team
Need to execute complex field task: A customer or front-line worker needs to execute a complex task or solve a problem and he does not have know-how.
Session with a remote specialist: Through any device, the front-line creates a video call session with a specialist to be guided through execution.
Operation is executed safely and efficiently : With the support of the specialist, the assisted executes a task they did not know before safely and effieicntly.
Smartphones, desktops, tablets, SmartGlasses and HoloLens.
2D and AR annotations to ensure correct guidance
Pause the screen to write notes in any environment
Automatically read any text with GlarAssist OCR tool
Record sessions and take screenshots
Record sessions to review them later and screenshots of all details needed
Low bandwidth mode
Guarantee session fluidity in low connexion environments.
Access real-time dashboards, sessions’ summary and reports in the backoffice
Download automated reports generated by the app
Your privacy is our priority. We enable security measures to ensure it.
We support strong authentication and an authorization mechanism. The user data and the session media are encrypted end-to-end with AES-256. We comply with SOC2, ISO 27001, and GDPR.
Companies from more than 10+ different industries
trust GlarAssist solution and apply the soluion
to different use cases
Problems Reporting; Maintenance/Repair Assistance; Audits; Knowledge base processes; Remote One-to-One training
Maintenance or assistance remote help; Remote Audits; Installations/setups; Reporting problems; One-to-One training
Report problems, external entreprise and customer support, remote maintenance, Knowledge base processes, One-to-One training
Report problems, external entreprise and customer support, remote maintenance, Knowledge base processes, Audits and inspections
Equipment remote setups and repairing; Remot Audits, Inspections, Maintenance and External entreprise or customer support
Watch GlarAssist in action now.
Your first free-of-charge Visual Remote Assistance solution is your new reality.
GET STARTED FOR FREE
Download the app or access glarassist.com to register as a user
Start a new session or join with the Session ID
Solve problems quickly and access analytics in your dashboard