E-REDES reduces field visits by 22% with Glartek’s Connected Worker Platform

Meet Portugal's Major Electricity Distributor

+ 6.4 Million customers

+ 2.690 professionals

Nearly 250.000 km distribution network

The Challenge

E-REDES faced critical challenges in ensuring safety and operational efficiency, particularly for less experienced workers. With a large number of field technicians handling complex tasks, these challenges are amplified in remote locations. The onboarding of new employees, high turnover rates, and evolving field demands also contribute to the problem..

Solution

The solution focused on three key points: give access to Glartek’s Virtual Remote Assistant solution, introduce a mobile application of the system with AR capabilities and a centralized backoffice platform for managers and office-based experts.

Results

22% fewer site revisits

33% increase in technician’s efficiency

76% reduction in errors

45% reduction in administrative work

Glartek's platform enables better communication between our teams.”

Tiago Penedos

Dispatch Technician

The solution maximised the safety of our technicians in the field.”

Tiago Penedos

Dispatch Technician

High frequency of site visits due to insufficient support for complex procedures carried out in remote locations.

Before Glartek’s solution, during multiple activities, such as the installation and maintenance of distribution transformer cabinets, field technicians, especially new employees, needed support from experts.

This support could not always be provided correctly, only through voice calls, or was non-existent due to mobile network limitations. At the same time, there wasn’t a centralized system to manage field teams support.

Ensuring Safety and Operational Efficiency in Complex, Remote Environments.

Glartek’s Visual Remote Assistance solution powered by AR capabilities and a mobile application reduced expert field visits by 22% and boosted technicians’ efficiency by 33%. Real-time video guidance enabled specialists to support technicians remotely, even under poor network conditions.

Additionally, centralising operations on a single platform cut administrative work time by 46%. The platform enables better management and monitoring of all support requests in one place, ensuring that any issues in the field are addressed more swiftly and effectively.