Empowering Manufacturing Excellence
EDP achieves an augmented and connected team for standalone tasks
Company Background
As a leader in the utility sector, EDP is a reference in the Portuguese power market due to its focus on sustainability and digitalization.
As the 3rd largest utility company in the Iberian Peninsula, EDP has 13 million customers for both electricity and gas solutions. The company operates in 14 countries around the world and needs to ensure high efficiency in recurring and standalone tasks.
The Challenge of Standalone Tasks in Utilities
The challenge was simple: how can we reduce our specialized maintenance teams, and still guarantee the conformity of the equipment and the processes? In fact, a specific number of resident teams was needed per facility, and each one had different qualification levels. This translated into high costs and the use of extensive resources for standalone tasks.
The key problem was decomposed into three different but complementary issues: (1) Information was dispersed into three different platforms (2) Complex maintenance and inspection procedures, (3) Different levels of expertise and knowledge.
Operations' safety
Equipment, people and service safety was not ensured
High costs
High costs of maintaining teams, experts and junior roles
No autonomy
Operators, either experts or junior, did not have enough autonomy
The solution
To reduce the resources used during standalone tasks, field operators were provided with a powerful tool that can support them during maintenance and inspection processes.
- Data centralized for a connected team
- Step-by-step 2D and Augmented Reality (AR) guides
- Maintenance resources simplified
- Contextual training with Augmented Reality (AR)
“The Glartek product, with augmented reality capabilities, allows our field technicians to perform inspections and maintenance processes faster, with fewer errors and at the exact location, while managers have immediate feedback and ensure that tasks are done correctly."
The Augmented & Connected Worker Benefits
A centralized team with real-time information and augmented skills was been able to overcome the running issue affecting EDP. Experts were centralized, connected, and Augmented using a process digitalization tool featuring Augmented Reality (AR) and Visual Assistance that enables more complex tasks and optimizes standalone tasks.
100 %
Execution errors were eliminated
30 x
Faster access to information
15 %
Number of specialists trips reduced
The Augmented & Connected Worker
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- The Augmented & Connected Worker technology.
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