Empowering Manufacturing Excellence 

EDP achieves an augmented and connected team for standalone tasks

standalone tasks
standalone tasks

Company Background

As a leader in the utility sector, EDP is a reference in the Portuguese power market due to its focus on sustainability and digitalization.

As the 3rd largest utility company in the Iberian Peninsula, EDP has 13 million customers for both electricity and gas solutions. The company operates in 14 countries around the world and needs to ensure high efficiency in recurring and standalone tasks.

The Challenge of Standalone Tasks in Utilities

The challenge was simple: how can we reduce our specialized maintenance teams, and still guarantee the conformity of the equipment and the processes? In fact, a specific number of resident teams was needed per facility, and each one had different qualification levels. This translated into high costs and the use of extensive resources for standalone tasks.

The key problem was decomposed into three different but complementary issues: (1) Information was dispersed into three different platforms (2) Complex maintenance and inspection procedures, (3) Different levels of expertise and knowledge.

Operations' safety

Equipment, people and service safety was not ensured

High costs

High costs of maintaining teams, experts and junior roles

No autonomy

Operators, either experts or junior, did not have enough autonomy

EDP Augmented and Connected team tools

The solution

To reduce the resources used during standalone tasks, field operators were provided with a powerful tool that can support them during maintenance and inspection processes.

  • Data centralized for a connected team
  • Step-by-step 2D and Augmented Reality (AR) guides
  • Maintenance resources simplified
  • Contextual training with Augmented Reality (AR)

“The Glartek product, with augmented reality capabilities, allows our field technicians to perform inspections and maintenance processes faster, with fewer errors and at the exact location, while managers have immediate feedback and ensure that tasks are done correctly."

The Augmented & Connected Worker Benefits

A centralized team with real-time information and augmented skills was been able to overcome the running issue affecting EDP. Experts were centralized, connected, and Augmented using a process digitalization tool featuring Augmented Reality (AR) and Visual Assistance that enables more complex tasks and optimizes standalone tasks.

100 %

Execution errors were eliminated

30 x

Faster access to information

15 %

Number of specialists trips reduced

Learn all about this success story

Fill out the form and download the EDP Case Study for free to learn more about:

  • The Augmented & Connected Worker technology.
  • Augmented & Connected Worker Industries and Use Cases.
  • The implementation of these solutions.
  • The full list and detailed description of benefits that this technology can provide to any business.

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