Glartek
Augment your Industry with a new Reality
COMPANY BACKGROUND
As a leader in the utility sector, EDP is a reference
in the Portuguese market due to its focus in
sustainability and digitalization.
As the 3rd largest utility company in Iberia, EDP has 13 million customers for both electricity and gas solutions. The company has a presence in 14 countries around the world.
THE CHALLENGE
The challenge was: How can we reduce our specialized maintenance teams, and still guarantee the conformity of the equipment and the processes? In fact, resident teams were needed per facility, and each one had different qualification levels. This traduced into a lot of costs and resources needed.
The key problem was decomposed into 3 different, but complementary, issues: (1) Information dispersed into 3 different platforms (2) Complex maintenance and inspections procedures, (3) Different levels of expertise and knowledge.
Operations' safety
Equipment, people and service safety is not ensured
High costs
High costs of maintaining teams, experts and junior roles
No autonomy
Operators, either experts or junior, do not have enough autonomy
THE SOLUTION
To reduce maintenance resources, field operators were provided with the a powerful tool that would support them throughout maintenance and inspection processes.
- Data centralized for a connected team
- Step-by-step 2D and Augmented Reality (AR) guides
- Maintenance resources reduced
- Contextual training with Augmented Reality (AR)
“The Glartek product, with augmented reality capabilities, allows our field technicians to perform inspections and maintenance processes faster, with fewer errors and at the exact location, while managers have immediate feedback and ensure that tasks are done correctly."
EDP AUGMENTED & CONNECTED TEAM BENEFITS
A centralized team with real-time information and augmented skills has been able to solve this long time running issue for the utilities leader. Experts are centralized, connected and Augmented throguh a process digitalization tool supported by Augmented Reality (AR) and Visual Assistance for more complex tasks.
100 %
Execution errors are eliminated
30 x
Faster access to information
15 %
Number os specialists trips reduced
Find out all the details on this success story
Fill out the form and download the EDP Case Study for free to learn more about:
- The Augmented & Connected Worker technology.
- Augmented & Connected Worker Industries and Use Cases.
- The implementation of these solutions.
- The full list and detailed description of benefits that the technology can bring to any business.
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