Root Cause Analysis – Glartek Root Cause Analysis - Glartek

Use Case

Root Cause Analysis

What is the Root Cause Analysis process?

Root Cause Analysis (RCA) is the process of investigating the root cause of an unexpected event or defects in a process or end product. This process aims to identify the root cause instead of treating the symptoms or even the intermediate causes.

Root Cause Analysis is not only applied to problems or unexpected issues that were found during a specific operation. However, RCA can also be applied to look for the root os a positive outcome.

root cause analysis example

How is Root Cause Analysis implemented?

Root Cause Analysis (RCA) helps workers finding the cause of a problem, looking for its origin, and ensure it is not repeated.


The RCA process can be defined in a small list of steps:

    1. Identify the problem clearly.
    2. Establish a timeline from the normal situation up to when the problem occurred.
    3. Distinguish between the root cause and other causal factors.
    4. Establish a causal graph between the root cause and the problem.


Each one of the 4 steps demands a specific inside procedure. Root Causes for a specific event are not always easy to find. Therefore, ensuring good tools to support workers on these operations is key to success.

How Industry 4.0 can influence the process?

STEP 1: Process Digitalization

Root Cause Analysis can be digitized and track the progress of the process.

STEP 2: Advanced reports

Once the processes are completed and documented, the platform provides advanced reports and metrics to facilitate business critical decision making.


Knowledge retention

Uniform execution

Establish a timeline

RCA processes identify issues that decrease efficiency and wasted raw material, human resources and financial resources. Having the correct RCA strategy leads to increased productivity and costs savings.

How can we help?

Workers can be guided in real-time with the support of augmented reality. For the factory walkthrough, this can be a plus, since it combines both observation and access to documents and processes, simultaneously.
Find out more about how to optimize your Root Cause Analysis process with Industry 4.0 technologies!