Use Case
Breakdown notes

What is it?

Breakdown notes refer to the reporting activity for both defaults or strange equipment behaviors. This reporting can be made on paper, on a assembly line computer, or even word-of-mouth until reaching the right hierarchical level.

Breadown notes are reported by any worker that recognizes a equipment default, failure or potentially behaviours that needs to be solved, in order to avoid future damange to the production.

How is it implemented?

This process can be specified on paper or directly reported to the superior, who will also report until it reaches the correct person. This last one will investigate the situation and make the decision on what is the best way to solve that specific problem.

Breakdown notes are essential to guarantee productivity and a minimum downtime. Therefore, breakdown notes shuld be reported efficiently in order to quicly reach the department that may make the decision on how to act. Additionally, the field team should feel at ease and have actual time to report these issues.

The goal to go from a breakdown note to a potential breakdown ticket is to trigger preventive maintenance instead of breakdown maintenance, in order tosave costs and time.

How Industry 4.0 can influence the process?
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STEP 1: Centralized ticket system

Digital platforms potentialize the integration of tickets system that centralizes all processes information. Field workers can easily access their devices, if they detect any strange behaviour or failure that may turn into a breakdown.This will allow to transfer the information in real-time, and achieve a faster response.

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STEP 2: Remote Assistance

When facing unexpected problems or breakdowns, workers don not always need to wait for backup. With remote assistance, specialists can help them solve the problem immediatly through video calls, with chat and AR annotations.


Costs reduction

Faster response time

Efficiency increase

By accelerating and facilitating communication between field workers and more experienced professionals, there will be a faster response to unexpected problems. This increases the overall productivity of businesses. In fact, by centralizing information and turning it digital, breakdowns can be avoided and costs reduced. Adding a remote assistance tool, workers will be able to solve problems in real-time and with the guidance of specialists, which will guarantee an increase in first-time fix rate.

How can we help?

Our platform’s goal is to increase efficiency of operations in different ways. It can be firstly achieved with data centralization, reducing communication layers and facilitating contact between all team levels in real-time. This data centralization tool can also include a ticket system, which avoids workers to have to use a lot of different tools for different purposes. Additionally, combining this tool with a remote assistance app supported by AR, it will become possible to augment workers capabilities, transform any worker into a specialist that solves any problem without any additional training.

Learn more on how to optimize your processes with an efficient ticket system with our technology!