GlarAssist

GlarAssist

FREE VISUAL REMOTE ASSISTANCE SOLUTION

Trusted by

Companies from 10+ sectors all around the world trust our FREE visual Remote Assistance solution.

Build a new safety and efficiency remote reality for your company

With Glarassist, it is now possible to guide your front-line team or customers through any process. Either you are on your smartphone, desktop, or tablet, help anyone solve any issue, at any time. 

50 %

Unplanned trips reduced

25 %

First-time fix rate increased

12 %

Overall productivity increase

20 %

Experts needed reduction

REMOTE SPECIALISTS

Guide frontline workers & clients remotely to execute complex processes

Manufacturing, Asset-Intensive, Field Services have operational processes that require high know-how, qualified experts, and limited resources. With GlarAsisst, experts provide remote help to customers and clients, and coach them through more complex operations.

ASSISTED PERSON IN THE SHOPFLOOR

Learn how to execute a process in real-time with the most experienced workers

Unexpected problems, failures, audits, inspections, and complex procedures, are a reality. Front-line workers, or even customers, can ask for remote Augmented Reality (AR) support from experts, to make safer and more efficient remote interventions

BUSINESS PRODUCTIVITY

Increase efficiency and safety of all operations within your company

Long time travels and unexpected equipment downtime era is finished. Remote experts view, diagnose, and guide workers with real-time annotations on the screen, and review the session, without going anywhere. 

HOW IT WORKS?

A new reality for a more productive and safe team

01 

Need to execute complex field task: A customer or front-line worker needs to execute a complex task or solve a problem and he does not have know-how.

02 

Session with a remote specialist: Through any device, the front-line creates a video call session with a specialist to be guided through execution.

03 

Operation is executed safely and efficiently : With the support of the specialist, the assisted executes a task they did not know before safely and effieicntly.

Trusted by

“With GlarAssist, we managed to ensure a higher degree of work and client satisfaction. Workers are able to solve clients’ problems faster, avoiding downtime or repeated errors. We presently use our experts’ time more efficiently, which reduced our operational costs.”

Dora Miranda, Innovation Direction

Features

Devices compatibility

Smartphones, desktops, tablets, SmartGlasses and HoloLens.

Annotations

2D and AR annotations to ensure correct guidance

Freeze mode

Pause the screen to write notes in any environment

Text Recognition

Automatically read any text with GlarAssist OCR tool

Record sessions and take screenshots

Record sessions to review them later and screenshots of all details needed

Low bandwidth mode

Guarantee session fluidity in low connexion environments.

Backoffice

Access real-time dashboards, sessions’ summary and reports in the backoffice

PDF report

Download automated reports generated by the app

Your privacy is our priority. We enable security measures to ensure it.

We support strong authentication and an authorization mechanism. The user data and the session media are encrypted end-to-end with AES-256. We comply with SOC2, ISO 27001, and GDPR.

Companies from more than 10+ different industries
trust GlarAssist solution and apply the soluion
to different use cases
Manufacturing

Problems Reporting; Maintenance/Repair Assistance; Audits; Knowledge base processes; Remote One-to-One training

Utilities

Maintenance or assistance remote help; Remote Audits; Installations/setups; Reporting problems; One-to-One training

Automotive

Report problems, external entreprise and customer support, remote maintenance, Knowledge base processes, One-to-One training

Field Services

Report problems, external entreprise and customer support, remote maintenance, Knowledge base processes, Audits and inspections

IT

Equipment remote setups and repairing; Remot Audits, Inspections, Maintenance and External entreprise or customer support

   Success Stories

Watch GlarAssist in action now.

Your first free-of-charge Visual Remote Assistance solution is your new reality.

GET STARTED FOR FREE

1

Download the app or access glarassist.com to register as a user

2

Start a new session or join with the Session ID

3

Solve problems quickly and access analytics in your dashboard

Get the app now!

Any questions? Get in touch with our specialists team!

BOOK A 15 MINS FREE DEMO 

Book a 15 minutes free DEMO with our Industry specialists to get to know everything about improving performance and safety through Visual Remote Assistance solutions

Eckert and Ziegler GlarAssist DEMO