COMPANY BACKGROUND
Part of the Mota-Engil group, Manvia is a certified, dynamic, and innovative company. Manvia has become a national reference with a solid reputation in Portugal, providing maintenance and technical services to its customers. As a result, the company needs to always maintain high efficiency.
Manvia has been growing at a fast pace and employs more than 600 professionals from different maintenance areas. Its goal is to make their customers’ lives more comfortable and their businesses more profitable.
THE CHALLENGE
As a maintenance leader, service quality must be ensured. However, in a high turnover environment, keeping knowledge inside the company is often a challenge. This results in a lack of experienced experts and lengthy problem-resolution processes. To face these challenges, Manvia presented two main goals: to reduce the response time in unexpected situations, and, to be able to reduce the number of repeated breakdowns.
Poor communication
Difficulty in establishing reliable communication channel between field workers and experts.
High travel costs
With experts having to travel to different sites to resolve problems.
Slow response time
Unable to quicky help clients or field workers and to efficiently resolve their problems.
THE SOLUTION
The solution included a Visual Remote Assistance tool so Manvia could centralize its experts’ team, remotely sharing their know-how and guiding field workers and clients in real time.
- Provision of efficient Visual Remote Assistance tools
- Hands-free remote Assistance
- A centralized expert team
- Remote guidance
- Full repository back office
“With Glartek's Visual Remote Assistance add-on, we managed to ensure a higher degree of work and client satisfaction. Workers are able to solve clients’ problems faster, avoiding downtime or repeated errors. We presently use our experts’ time more efficiently, which reduced our operational costs.”
BENEFITS OF USING VISUAL REMOTE ASSISTANCE
Experts, field workers, and clients are now able to collaborate, guide, and support everyone in real-time. This can be done by accessing visual remote sessions, featuring chats, augmented reality, and 3D annotations. Overall, this enables high efficiency in problem-resolution processes.
Unplanned trips reduced
Repeated problems reduced
Problems are solved faster
Learn all about this success story.
Fill out the form and download the Manvia Case Study for free to learn more about:
- The Visual Remote Assistance technology.
- Visual Remote Assistance Industries and Use Cases.
- The implementation of these solutions.
- The full list and detailed description of benefits that Visual Remote Assistance can bring to any business.
