Glartek takes new steps to empower workers with its latest release

Glartek has recently launched a new set of releases for its Augmented & Connected Worker (ACW) platform, supported by Visual Remote Assistance capabilities. The platform’s latest update seeks to improve the creation of tasks and their execution, offer workers more data to support their daily procedures, and expand remote support functionalities.

LISBON, PORTUGAL, September 1st, 2022 –  Glartek, a leader in innovative Augmented Reality (AR) solutions for field services, the asset-intensive, and manufacturing industries, announced today the release of new features for its Augmented & Connected Worker solution, supported by Visual Remote Assistance, which is designed to improve industrial efficiency and safety.

Glartek’s Augmented & Connected Worker platform combines Augmented Reality with a digital solution to increase frontline workers’ productivity and well-being. This software has wide applicability across different industrial settings and use cases. Workers can get real-time assistance whenever needed, but also access digital checklists, work instructions, and other relevant information. In turn, this helps them perform at a higher level. Available for Augmented Reality Glasses, mobile devices, and tablets, this solution also improves maintenance procedures, problem resolution, changeovers, and more.


The latest release for Glartek’s Augmented & Connected Worker platform includes:

  • Inventory management – It is now possible to identify which and how much stock businesses have. Users can easily add materials to the new “Inventory” tab to keep track of which material is available. As a result, this will ensure accuracy, time and cost-saving, and real-time tracking of any material used in daily operations.
  • Tasks – Overall, digital tasks have been the aim of several updates to improve user experience during the procedures’ digitalization. In this sense, some of the most relevant releases in task-related features include the option to create variations of the same tasks, execute the same task more than once, scan a QR code to select labels and filter tasks, and create alerts based on the task input provided by frontline workers. The new additions will ensure that there are no incomplete tasks, that operations follow the instructions, and that workers have more options when executing tasks.
  • AR markers – It is now possible to customize AR markers, used to carry out tasks. This includes changing the type and color of markers, but also their shape and size, among others. Clients will be able to adapt markers according to their needs and define specific layouts for each procedure.
  • Insert comments or pictures to any input – Users can now add comments/notes or pictures to all inputs while executing tasks. This allows workers to provide additional information on the condition of machinery, or signal potentially concerning situations. As a result, teams will be aware of any arising problems or maintenance needs. This makes it easier to take preventive measures to reduce unexpected downtime and used resources.
  • Download issue/element report – It’s now possible to download an issue report, which contains essential information on the tasks carried out. For example, how much time is spent on task execution, how many errors occurred during the execution, which alerts have been started and how many times, etc. This data allows workers to leverage information to make better decisions and optimize their daily operations.
  • Visual Remote Assistance Sessions’ report – Users can now download session reports of video calls. The report will contain the chat history and all the shared media/documents. This feature makes it easier to access all information relating to a particular call and keeps a knowledge base to deal with similar issues in the future.
  • Create an assistance session using smartglasses – While it was already possible to create video call sessions using a broad range of devices, including desktops, mobile phones, and tablets, this feature is now available for leading smart glasses as well. This is a significant step to offer users a standardized experience across devices and make remote assistance calls simpler.
  • Zoom – To make video sessions even more interactive it is now possible to zoom in during calls. This feature gives users more power over their video calls and expands on previous functionalities, including virtual annotations and markers.
  • Call Contacts from Contact List – For a prompt response to unexpected issues, users can now call specific individuals on their contact list. This feature saves time by allowing workers to make calls directly from the ACW app of instead sending guest links.

With every release, Glartek’s Augmented & Connected Platforms becomes more detailed and customizable. Our solution provides a comprehensive approach to an increasing number of use cases. Whether supporting frontline workers in getting the assistance and guidance they need or allowing managers to optimize the tasks of industrial settings, our product has expanded to become essential in the day-to-day activities of many businesses. Nonetheless, we’re not slowing down and will continue to push the limits of technology to ensure that the future of the industry is increasingly augmented and connected” said Luís Murcho, Glartek’s Co-founder and COO.

About Glartek: Glartek, founded in 2017, is a leader in Augmented Reality (AR) solutions for the Industry. Its mission is to increase the efficiency and safety of industrial processes. Glartek’s software solutions combine AR and Internet of Things (IoT) domains to bring visibility, optimization, and reassurance to field operations. Its wide range of customers varies from asset-intensive companies such as EDP and Manufacturing companies, such as Renault. Glartek is headquartered in Lisbon, Portugal, and has raised over €1.5M in venture capital.