While providing energy services to 13 million customers, the company needed to reduce and centralize its maintenance teams, and their level of specialization. This case study reveals a successful story that resulted in costs, errors, and specialist visits reduction.
Eckert & Ziegler is one of the world’s largest providers of isotope technology for medical, scientific, and industrial use.
The company, which counts with multiple subsidiaries, focuses on helping industrial leaders deal with radioactive substances and healthcare. Their goal is to lead the production, exchange, disposal, and storage, of dangerous materials.
Part of the Mota-Engil group, Manvia is a certified, dynamic and innovative company. To attain service excellence, the company adopted a Visual Remote Assistance tool. GlarAssist allowed to reduced unplanned travel time and the number of repeated errors to happen in a short amount of time.
In a sector with a high turnover, the company struggles to keep knowledge and experience inside. The case study shows how even less experienced employees managed to execute processes, without training, and still improving the overall efficiency of the company.
With the goal of maintaining a sustainable competitive advantage, the company continuously improves its operations. The case study shows how even leaders can benefit from Industry 4.0 technologies to optimize results in different factories across the world.