Maintenance national reference highly reduced operations' execution time - Glartek Maintenance national reference highly reduced operations' execution time - Glartek

Maintenance national reference highly reduced operations' execution time with Industry 4.0 technology

Operator in standalone task


Industry 4.0 brought fast changes to the industrial landscape all over the world. The sector became more modern, dynamic, and more innovative.

Sotécnica provides maintenance services for a wide class of clients. With more than 65 years, the company has 6 sites in Portugal and has a presence in three countries around the world.


Inserted in a sector with a high human resources turnover, keeping knowledge and experience inside the company proved to be costly and time consuming. The challenge was demanding: How to guarantee our clients satisfaction with no error and fast maintenance processes?

Travels between buildings were frequent, and solving problems was no easy task. The major impacts were:

Response time

Slow response time to any problem reported by front-line workers or customers

Operations' safety

Front-line workers' safety is compromised due to the lack of know-how

Continuous improvement

Lack of continuous improvement measures due to uncentralized data and lack of automated analytics

EDP Augmented and Connected team tools


The main goal was to provide support to the workforce, so they could execute standalone tasks, reducing unnecessary costs and time.
The solution was based on four pillars:

  • One platform with a data management system
  • Preventive rounds with Augmented Reality (AR) support
  • Execution proof and control
  • Eliminate bureaucracy

With Glartek, we reduced training efforts and guaranteed greater flexibility in assigning maintenance tasks to different employees. At the same time, field employees perform tasks with greater speed and quality and managers can focus on the return generated by the tasks.

Miguel Macedo, Business Unit Development at Sotécnica


The implementation of digital processes, new mobility tools and Augmented Reality (AR) has provided the maintenance leader with the possibility of improve customers’ satisfaction, as well as ensure a more secure work environment for its front-line team. 

20 %

Optimization process time

20 x

Faster access to information

100 %

Execution visibility and control

Find out all the details on this success story

Fill out the form and download the Sotécnica Case Study for free to learn more about:

  • The Augmented & Connected Worker technology.
  • Digital processes to improve safety and efficiency of operations

  • Reduction of field experts and centralization

  • Higher response time through alarm system integration

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