Maintenance leader achieves a new efficiency reality with Visual Remote Assistance – Glartek Maintenance leader achieves a new efficiency reality with Visual Remote Assistance - Glartek

Maintenance leader achieves a new efficiency reality with Visual Remote Assistance

Trued by Manvia: a Visual Remote Assistance user

COMPANY BACKGROUND

Part of the Mota-Engil group, Manvia is a certified, dynamic and innovative company. Manvia has become a national reference with a solid reputation in Portugal, providing maintenance and technical services to its customers.

The company has been growing at a fast pace, and employs more than 600 professionals from different maintenance areas, making their customers’ lives more comfortable and profitable.

THE CHALLENGE

As a maintenance leader, service quality must be ensured. However, in a high turnover environment, keeping knowledge inside the company is often a challenge. This results in a lack of experienced experts and a high length of problem resolution. To face these challenges, Manvia presented two main goals: reduce response time to unexpected situations, and, to be able to reduce the number of repeated breakdowns.

Poor communication

between field workers and experts

High travel costs

with experts comuting to sites to solve problems

Slow response time

to clients or field workers problems

The solution for Manvia: An efficient visual remote assistance tool

THE SOLUTION

The solution included a Visual Remote Assistance tool so Manvia could centralize its experts’ team, remotely sharing their know-how and guiding field workers and clients, in real-time.

 

  • Provision of efficient Visual Remote Assistance tools
  • Hands-free remote Assistance
  • Expert team is centralized
  • Remote guidance
  • Full repository backoffice

“With GlarAssist, we managed to ensure a higher degree of work and client satisfaction. Workers are able to solve clients’ problems faster, avoiding downtime or repeated errors. We presently use our experts’ time more efficiently, which reduced our operational costs.”

Dora Miranda, Innovation Direction

BENEFITS OF USING VISUAL REMOTE ASSISTANCE

Experts and field workers, and clients, are now able to collaborate, guide and support everyone in real-time through a remote session, chat, augmented reality and 2D annotations.

Unplanned trips reduced

Result obtained with a Visual Remote Assistance tool

Repeated problems reduced

Result obtained with a Visual Remote Assistance tool

Problems are solved faster

Find out all the details on this success story

Fill out the form and download the Manvia Case Study for free to learn more about:

  • The Visual Remote Assistance technology.
  • Visual Remote Assistance Industries and Use Cases.
  • The implementation of these solutions.
  • The full list and detailed description of benefits that Visual Remote Assistance can bring to any business.
Find everything about our latest products and technologies!