While providing energy services to 13 million customers, the company needed to reduce and centralize its maintenance teams, and their level of specialization. This case study reveals a successful story that resulted in costs, errors, and specialist visits reduction.
- Case Studies
The world is experiencing an unexpected pandemic, defined by isolation and social distance. Threatened by a global economic crisis, companies are quickly reopening their activities. In this article, you can find how Industry 4.0 can help to face this new reality brought by Covid-19.
Part of the Mota-Engil group, Manvia is a certified, dynamic and innovative company. To attain service excellence, the company adopted a Visual Remote Assistance tool. GlarAssist allowed to reduced unplanned travel time and the number of repeated errors to happen in a short amount of time.
In a sector with a high turnover, the company struggles to keep knowledge and experience inside. The case study shows how even less experienced employees managed to execute processes, without training, and still improving the overall efficiency of the company.