What is a Gemba Walk process?
“Gemba” means “real place” in Japanese. This process goal is to make supervisors observe the work where it actually takes place, asking questions and respecting the team. This aims to explore opportunities for continuous improvement.
The Gemba Walk is usually executed by leaders, so they can actually see what is happening, and evaluate the differences between what they planned for a specific process, whereas what is actually being done. For this reason, it is important that while executing the Gemba Walk, leaders take time to execute the walk, as well as speak with field-workers that are executing the process.
How is a Gemba Walk process implemented?
There are 7 steps to apply a successful Gemba Walk: define a theme, prepare the team, focus on the process, be at the right place where the value is, record the observation, be accompanied and follow-up.
- Pick a theme
- Prepare your team
- Focus on process, not people
- Be where the value stream is
- Record observations
- Bring support: Have more eyes then yours on the walk
One of the key focuses of Gemba Walks is to understand what the team that executes the process have to say about it. That is why the conversation with field workers is very important. However, it should by only focused on the process.
How Industry 4.0 can influence the process?
How can we help?
The checklists can be elaborated in our process digitalization platform. This platform digitizes processes, and centralizes different inputs, to optimize and organize information in order to deploy a relevant tool for workers. Supproted by our app, workers can access their checklists in real-time. The step-by-step can be registered in the workflow with OK/NOK and text inputs, in order to find potentials for improvement. Additionaly, our tool facilitates the inclusion of visual execution evidences by including specific tasks along the workflow that demand it.